Trackr: Order Tracking UpSell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
From $10/month. Free trial available.
- Rating
- 3.8 (41)
- Developer
- Shark Byte, Inc
Featured images gallery
Order tracking with branded tracking page & real-time updates to reduce WISMO & boost repeat sales.
Trackr helps merchants reduce WISMO queries, improve post-purchase experiences, and drive repeat sales with branded tracking pages and real-time shipment updates. Track orders across 2,200+ carriers with accurate estimated delivery dates (EDDs), automated delivery notifications, and real-time order tracking. With easy setup, no-code customization, automated notifications via email, WhatsApp, SMS, and Apple & Google Wallet tracking, Trackr turns order tracking into a powerful retention channel.
- Branded tracking page with estimated delivery dates (EDDs) - reduce WISMO calls.
- Order tracking updates via email & WhatsApp. SMS available in the U.S.
- Real-time tracking order app with 2,200+ carriers & 24/7 live chat support.
- Access shipment analytics for deeper insights and data-driven decisions.
- Dropshipping mode with carrier masking & hidden Chinese origin.
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Admin
- Chatbot
- China post, Klaviyo, Omnisend
- Segment.io
- USPS, UPS, DHL, YunExpress
Categories
Labels and packaging
Pricing
Basic
$10 / month
or $96/year and save 20%
14-day trial includes additional 200 FREE orders
Features
- 400 shipments/month
- Branded tracking page
- Estimated Delivery Date
- Shipping updates via SMS/Email/WhatsApp
- Order tracking via Apple & Google Wallet
- Klaviyo/Omnisend/Chatbot Integration
- Product upsell
- Tracking page/emails translation
14-day free trial
Standard
$45 / month
or $432/year and save 20%
14-day trial includes additional 1000 FREE orders
Features
- 2000 orders/mo
- Branded tracking page
- Estimated Delivery Date
- Shipping updates via SMS/Email/WhatsApp
- Order tracking via Apple & Google Wallet
- Klaviyo/Omnisend/Chatbot Integration
- Product upsell
- Tracking page/emails translation
14-day free trial
Advanced
$150 / month
or $1,440/year and save 20%
14-day trial includes additional 3000 FREE orders
Features
- 9000 orders/mo
- Branded tracking page
- Estimated Delivery Date
- Shipping updates via SMS/Email/WhatsApp
- Order tracking via Apple & Google Wallet
- Klaviyo/Omnisend/Chatbot Integration
- Product upsell
- Tracking page/emails translation
14-day free trial
Enterprise
$250 / month
or $2,400/year and save 20%
14-day trial includes additional 5000 FREE orders
Features
- 18000 orders/mo
- Branded tracking page
- Estimated Delivery Date
- Shipping updates via SMS/Email/WhatsApp
- Order tracking via Apple & Google Wallet
- Klaviyo/Omnisend/Chatbot Integration
- Product upsell
- Tracking page/emails translation
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (41)
Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
Hi, L'SAUVE®!
Thank you very much for taking the time to leave us a review. We're genuinely happy that you're enjoying the app. We also want to express our sincere gratitude for recommending us to other businesses — your support helps us grow and improve every day.
Please don't hesitate to reach out if you have any questions. We're always available to help, 24/7
Best regards,
Trackr team
Guys the app is down again, get it working ASAP!
Hello Velthentic Team!
We sincerely apologize for the service disruption and any inconvenience this may have caused.
The issue has now been fully resolved, and all services are operating normally. The disruption was caused by a large-scale DDoS attack affecting our hosting provider's, which temporarily impacted the availability of our application.
We understand how disappointing service interruptions can be and regret the inconvenience this caused.
We appreciate your feedback and hope you'll consider giving the app another try in the future.
Thank you for your understanding.
Kind regards,
Trackr team
Initially Worked Well, But Ongoing Technical Issues Over Recent Months
We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.
The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.
For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.
We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.
Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.
We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.
The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67
Thank you for your honest and thoughtful review.
We want to start by saying how truly sorry we are for the problems you faced while using Trackr.
Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that.
Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem.
We realize that ongoing technical issues should never have been part of your experience.
You were right to expect stability and accuracy from the app without the need for repeated interventions from our team.
We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers.
Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function.
The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently.
It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side.
What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility.
Thank you once again for your feedback and for the opportunity to learn from this experience.
We hope to regain your trust and continue supporting your business in the future.
Best Regards
Trackr Team
Support
App support provided by Shark Byte, Inc.
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