Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Pricing
$25/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (175)

Unlock customer insights with post purchase, NPS & on-site surveys

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post purchase surveys enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven ... more
  • Discover attribution insights from your survey that optimize marketing spend
  • Multiple post purchase survey question types: Fixed response, open text or NPS
  • Simple setup: Hands on support for post purchase, onsite & point of sale surveys
  • Unlimited surveys, unlimited responses, no branding and founder operated
  • Target checkout surveys to new, returning or all customer in 1 or many languages
Highlights
Use directly in Shopify admin

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Pricing

Complete

$25 / month

  • Post Purchase Surveys
  • Unlimited Responses
  • Multiple Channels
  • Multi-lingual Surveys
  • Checkout Extensibility Compatible
  • Built for Shopify
  • Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (175)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue ...

September 4, 2024

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®
United States
Almost 3 years using the app
Union Works Apps replied September 5, 2024

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to ...

November 8, 2024

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...

Dalstrong
United States
4 months using the app
Union Works Apps replied November 11, 2024

Thanks for the great review Kris, it is really appreciated! It has been a pleasure helping you with your Survey set up and integration with Shopify Flow.

November 15, 2024

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses
United States
8 months using the app
Union Works Apps replied November 18, 2024

Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.

If you ever ...

Support

Union Works Apps can answer any questions you have about Grapevine Post Purchase Survey.

Developer

Union Works Apps

86-90 Paul Street, London, EC2A 4NE, GB

Launched

August 17, 2017

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