Navidium Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free to install. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (327)
- Developer
- Navidium Apps
Featured images gallery
In-house solution for shipping protection / shipping insurance. Turn package protection into upsells
Navidium is a self-service shipping protection app to manage your own package protection / shipping insurance offering and to stop fraud/fake orders. Collect fees, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.
- Offer shipping protection widget at checkout or cart Upsell Shipping Insurance.
- Customize shipping insurance widget, language, price, branding, and currency.
- Includes reporting, control on pricing, claims portal, 1 click refunds/reorders.
- Route insurance protection fees back to you & increase your conversion rate.
- Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud
- Popular with stores like yours
- Based in United States
Languages
English, Danish, Dutch, German, Spanish, Finnish, Japanese, Italian, and Portuguese (Portugal)
Works with
- Checkout
- Shopify Admin
- klaviyo rebuy engine upcart
- reamaze gorgias skio seal
- recharge bold amp aftersell
- returns exchanges upsells
- shipping insurance protection
- Subscriptions Shipstation loop
Categories
Customization
Offers and recommendations
Coverage type
Opt-in experience
Pricing
Choose the plan that best fits your business.
Pay as you go
Free to install
$29.99 for < 501 orders/mo, $49.99 for < 1001 orders/mo, $99.99 for unlimited orders |*Discounted rate for small stores.
Features
- $0 for up to 50 Orders a Month
- Automatic Installation + Expert Support
- Claims Portal + Automated Claims
- Auto Fulfillments
- Compliant Auto Opt In Widget for Cart
- No Rev Share. Keep 100% fees collected.
- Integrations with Subscriptions
- Trial access to Extended Warranty
Essential
$29.99 / month
Automatically upgrades to the next billing plan when you exceed 500 orders in your billing cycle..
Features
- Up to 500 Orders a Month
- Free Expert Installation
- Live Chat + Auto Fulfillments
- Claims Automation + Portal
- Integrations with Subscriptions
- No Rev Share. Keep 100% fees collected.
- 10% OFF on Returns and Exchanges portal
- 10% OFF on Product Warranty portal
3-day free trial
Growth
$49.99 / month
Automatically upgrades to the next billing plan when you exceed 1000 orders in your billing cycle..
Features
- Up to 1000 Orders a Month
- Free Expert Installation
- Live Chat + Auto Fulfillments
- Claims Automation + Portal
- Integrations with Subscriptions
- No Rev Share. Keep 100% fees collected.
- 15% OFF on Returns and Exchanges portal
- 15% OFF on Product Warranty portal
3-day free trial
Enterprise - Plus
$99.99 / month
Features
- Unlimited Orders
- Free Expert Installation
- Shopify Plus Checkout Widget
- Live Chat Support
- Claims Automation and Portal
- No Rev Share. Keep 100% fees collected.
- 20% OFF on Returns and Exchanges portal
- 20% OFF on Warranty registration portal
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (327)
SCAM SCAM SCAM
WE TRY TO FILE A CLAIM FOR OUR CUSTOMER
WE CONTACTED THE CUSTOMER SERVICE THEY ONLY VIEW THE MESSAGES WITH NO REPLY
THEN WAS SURPRISED ABOUT HOW THEy GO WITH THE CLAIM
YOU NEED TO PAY MONTHLY MEMBERSHIP FEES TO FILE A CLAIM
THE STORE OWNER NEED TO PAY FOR THE CLAIM
SCAM SCAM SCAM
THIS WHAT THEY DO
Navidium provides the tools to help you manage your own Shipping Protection claims. We are not an insurance company, and we do not directly approve or pay claims on behalf of merchants.
When a customer submits a claim, it will appear in your Navidium dashboard, where you can review the details and decide how to handle the claim based on your store’s policy. You have full control over the claim outcome, such as approving or denying the claim and choosing the resolution (for example, replacement, refund, or other resolution options).
Navidium’s role is to provide the claim submission portal and management system to make the process easier for both you and your customers.
First off I’m so sorry you had any negative experience with Navidium. We strive to always give every merchant, even those on our free plan the absolute best service.
Looking at your review there seems to be a clear misunderstanding about what it is we do. We try really hard to make that crystal clear on our app listing page and on our website.
We are not an insurance company. We don’t cover claims. We are a tech company that gives merchants the ability to manage their own claims and keep all the fees they collect.
Unlike other apps, we don’t take any of the money you collect and have just the flat monthly fee for the tech and functionality.
I welcome any feedback on how we can make that even more clear so that no one ever feels misunderstood.
You can email me directly at jason@ecompropeller.com
Navidium has been working great for us. Their team helped with the setup and even assisted with a theme switch soon after we had added it to our theme. Support was great! So far, so good with the app. Switched from another insurance company and love that we're getting to retain revenue and actually assist our customers with replacing orders that get lost instead of their claims getting denied.
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below.
When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured.
No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes.
__________
Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
Thanks for the feedback, and I'm sorry this became a frustration.
To close the loop for anyone reading: we issued a full refund for the period in question despite this being against our policy. We also attempted to reach the merchant numerous times when Shopify's policy change took effect, and Shopify also reached out to all our merchants.
The sad part about all this is that while no one likes being charged for an app or service they don't use, this would easily have been avoidable with a few emails back and forth.
For any additional questions I can be reached directly at marc at Navidiumapp.com
best,
Marc H
CEO/Founder | Navidiumapp.com
Support
App support provided by Navidium Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, Shopify Payments, Shopify Functions, Online Store, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions, store credit accounts
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View Shopify Payments
Shopify Payments disputes
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Edit Shopify Functions
Cart transforms
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Edit Online Store
Online Store pages, theme
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Edit Shopify admin
Files
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Edit other data
Locations, publications of products on sales channels
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