Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (167 reviews)

Pricing: $25/month. Free trial available.
Rating: 5.0 (167)
Developer: Union Works Apps

Unlock customer insights with post purchase, NPS & on-site surveys. A 28 day free trial included!

Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Optimize your marketing spend: Discover attribution insights that drive growth
Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
Simple set-up surveys: intuitive UI and hands-on support team have you covered
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

Highlights: Use directly in Shopify admin

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Pricing

Complete

$25 / month

Post Purchase Surveys
Unlimited Responses
Multiple Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (167)

Overall rating

Counts per rating level

94% of ratings are 5 stars
157
5% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for gathering valuable customer insights and enhancing engagement. It integrates well with Shopify and Klaviyo, offering a user-friendly interface for creating and customizing surveys. The app is praised for its reliable performance and responsive support, particularly from team members like Stuart and Steve. Continuous updates and a focus on user satisfaction make it a valuable tool for improving marketing strategies and customer loyalty.

September 4, 2024

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

United States

Almost 3 years using the app

Union Works Apps replied September 5, 2024

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.

July 22, 2024

I have used Grapevine since we launched our store in January and it has been a super helpful app.

We have used it to understand which channels are working and driving purchase.

We have also created surveys to understand why customers are buying and re-buying our products, which is helping drive our advertising messaging.

This app has been fundamental to helping us grow Month on Month and the support team are always a pleasure to deal with.

Biotiful Gut Health

United Kingdom

8 months using the app

Union Works Apps replied July 24, 2024

Thanks for the great review Rob! We’re really pleased to hear that Grapevine Surveys is having such a positive influence on your bottom line.

September 5, 2024

All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!

UCM Center

Canada

About 1 month using the app